Privacy Policy

1. Introduction

fliMessage Inc. ("we", "us", "our") operates the fliMessage travel concierge service. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our SMS service, website, and related services (collectively, "Service").

2. Information We Collect

3. How We Use Your Information

We use your information to:

• Process and fulfill your travel booking requests
• Send you booking confirmations, itinerary updates, and travel alerts
• Provide customer support via SMS and other channels
• Improve our AI and service quality
• Comply with legal obligations
• Detect and prevent fraud

4. SMS Communications

When you text our number (+1-415-993-3688) or provide your phone number through our website, you consent to receive SMS messages from fliMessage. Messages relate to your travel bookings, confirmations, alerts (delays, gate changes, check-in reminders), and service updates.

• Message frequency: Varies based on your booking activity
• Message and data rates may apply
• Opt-out: Reply STOP to any message to unsubscribe
• Help: Reply HELP for assistance

We do not sell, rent, or share your phone number with third parties for marketing purposes. Your phone number is only shared with carriers and service providers necessary to deliver SMS messages to you.

5. Information Sharing

We may share your information with:

• Travel suppliers: Airlines and hotels to fulfill your bookings
• Payment processors: To securely process transactions
• SMS carriers: To deliver text messages
• Service providers: Who assist in operating our service (hosting, analytics)
• Legal authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit and at rest, access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this policy. Booking records are retained for a minimum of 3 years for legal and business purposes. You may request deletion of your account and associated data at any time.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Opt out of SMS communications (reply STOP)
• Opt out of marketing emails (unsubscribe link)

California residents have additional rights under the CCPA/CPRA. To exercise any of these rights, contact us at hello@flimessage.com.

9. Children's Privacy

fliMessage is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected data from a minor, we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

For questions or concerns about this Privacy Policy or your data, contact us at:

• Email: hello@flimessage.com
• SMS: Text HELP to +1 (415) 993-3688
• Mail: fliMessage Inc., San Francisco, CA 94108